Citizen Satisfaction Survey

Direction Finder Survey

In October 2021, the Board of Aldermen authorized an agreement with ETC Institute, a national leader in resident survey administration and data analysis, to conduct a citizen satisfaction survey. The survey was administered between the months of December 2021 and January 2022. More than 400 households across Smithville participated in this survey.

Compared to 2019 results, residents gave the City much higher satisfaction ratings for City services. These results reflect the progress made in implementing the goals identified in the Community Strategic Planning and Visioning Process, the Comprehensive Plan Update, and the Parks and Recreation Master Planning process.   

ETC Institute presented the survey findings at the Board of Aldermen Work session on February 15, 2022. See the complete report.

Results Summary

As seen in the results summary below, major improvements in the following areas for customer satisfaction were achieved:

  • Overall Quality of Life in the City - Improvement from 68% Satisfaction to 81% Satisfaction.
  • Image of the City - Improvement from 51% Satisfaction to 77% Satisfaction.
  • Maintenance of City Parks - Improvement from 69% Satisfaction to 93% Satisfaction.
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