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UPDATED 7/8/20: Utility Billing Update
 
Posted on Wednesday July 08, 2020
 
Suspension of some fees and facility rental changes
 

UTILITY BILLING AND OTHER FEES STATEMENT

UPDATE (7/8/2020): At the July 7th Work Session, the Board of Aldermen elected to return to the normal assessment of late fees in July but to extend the suspension of disconnections through the end of July. Therefore, staff will be assessing a 10% late fee on all accounts carrying a balance at 8:00am on Wednesday, July 22nd. The extension of disconnections will need to be formally approved by the Board at its July 21st meeting, but once approved, water shut-offs due to non-payment of utility bills which would have been performed on July 27th will be suspended.

Staff encourages all utility customers to remain current on utility bill payments by utilizing the payment options noted below, or you can pay over the phone by calling City Hall, (816) 532-3897, between the hours of 8am and 5pm.


UPDATE (5/12/2020): At the May 12th Regular Meeting, the Board of Aldermen extended its moratorium on the assessment of late fees and disconnections for all utility accounts through the end of June. Late fees that would have been assessed on all unpaid utility account balances in May and June were waived. Water shut-offs due to non-payment of utility bills which would have been performed in May and June were suspended to allow for water service to remain active for all customers.


UPDATE (4/17/2020): The City of Smithville extended its moratorium on the assessment of late fees and disconnections for all utility accounts through the end of April. Late fees that would have been assessed on all unpaid utility account balances on Wednesday, April 22, were waived. Water shut-offs due to non-payment of your current utility bill, which would have been performed on Monday, April 27, were suspended to allow for water service to remain active for all customers.


ORIGINAL STORY (3/18/2020): The City recognizes that the first step to prevention of the COVID-19 virus involves regular and frequent handwashing. Appropriately, the City will temporarily suspend water shut-offs due to non-payment of your current utility bill to allow for water service to remain active for all customers. The cost of water consumed during
this time will remain the utility customer’s responsibility (in other words, you will continue to be billed for all water consumption).

In addition to the suspension of water shut-offs, late fees that would have been assessed on all unpaid utility account balances on Monday, March 23rd, will be waived. However, we want to encourage all utility customers to keep current on utility bill payments. While City Hall is closed to the public, you can pay your utility bill in several different ways: place an envelope containing your remittance stub and payment in the drop box located next to the front door of City Hall at 107 W Main Street (no change will be given for cash payments; overpayment will result in a credit on your utility account), pay with a credit card over the phone by calling City Hall at (816) 532-3897, or pay online at https://www.municipalonlinepayments.com/smithvillemo?id=20727&catid=26. Any unpaid utility account balance as of the close of business on March 31st will be shown as a past-due amount on your next utility billing statement.

 For payments relating to business licenses, building permits, dog tags, police reports, etc., or for questions regarding starting or stopping water service during this closure, please call City Hall at (816) 532-3897.

As the closure of City Hall is an attempt to mitigate the risk of exposure and to ensure the health of our community, applications for peddlers permits and rental requests for City facilities (Senior Center, parks, athletic fields) will continue to be accepted but will not be reviewed or approved until further notice.

Thank you for your patience throughout this closure.

 
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