Our Commitment to Utility Customers

The Finance Department is dedicated to providing residential and commercial customers with a high standard of courteous and effective utility billing service and is responsible for establishing and maintained customer utility rates, per direction from the Board of Aldermen.

Moving Into or Out of Smithville?

Receiving Your Utility Bill

  • Monthly utility bills are mailed via USPS no later than the 3rd of each month for the previous month's consumption.
  • If you would like to view your bill online before you receive it in the mail, or if you would like to receive your bill via email instead of by mail, you can register for an online account, where you can sign up for e-billing. 
  • Creating Your Online Account: You will need your utility billing account number, your most recent payment amount, and a valid email address and phone number to register. This information can be found on your utility bill, or feel free to call (816) 532-3897 or visit City Hall, where department staff can provide you with those details. 
  • Once you are logged in, you can add and remove utility accounts from the "Manage Accounts" screen and sign up for e-billing from the "Sign Up for E-Billing" link.

How To Make a Bill Payment

  • Utility bills are always due no later than 5:00 PM on the 16th of each month.
  • If the 16th falls on a non-business day, bills are due no later than 5:00 PM on the first business day following the 16th.
  • The City offers various options for making utility payments. You can choose the option that is most convenient for you. Please note that payments made by credit card or debit card will incur a convenience fee.
  • For convenience and ease of payment, Sign up for Auto-Debit, which automatically drafts the current balance due from your bank account on the 15th of each month.

Additional Bill Payment Options

  • Pay by cash, check, money order, credit card, or debit card in person at City Hall during our normal business hours of 8:00 AM to 5:00 PM, Monday through Friday;
  • Drop your cash, check, or money order payment in an envelope into the drop box at City Hall anytime outside of our regular business hours, and make sure to include the remittance stub found on the top of your bill so we can apply your payment properly;
  • Send your check or money order payment via USPS mail, and make sure to include the remittance stub found on the top of your bill so we can apply your payment properly;
  • Pay by credit card or debit card online (you must register for an online account); or
  • Pay by credit card or debit card by phone at (816) 532-3897.

Returned Payments

Your original payment will be reversed off of your account and a returned payment fee will be included on your next bill. Multiple returned payments will result in payment restrictions on your account that will require future payments to be made by guaranteed funds (cash, money order, certified check, credit card, or debit card).

Storm Water Fee

All Smithville sewer accounts without a sump pump certification on file will be charged a storm water fee. Call (816) 532-3897 to schedule your sump pump inspection.
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Utility Applications

Residential Utility Application
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Landlord Utility Application
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Commercial Utility Application
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