JOB DESCRIPTION

POSITION SUMMARY 

This position is responsible for assisting the Recreation Manager in a variety of duties related to planning, organizing, implementing, and supervising all assigned youth and adult recreation programming, facility management, and special events. This position may be assigned to a flexible schedule as work will be required in the evenings and on weekends.

ESSENTIAL FUNCTIONS 

The following duties are normal for this position.  However, they are not to be construed as exclusive or all–inclusive.  To perform this job successfully, an individual must be able to perform each duty satisfactorily.  Other duties may also be required or assigned.

1. Delivers a safe and excellent customer service experience to City residents, members, and patrons; ensures that safety practices are enforced throughout all recreational activities.
2. Assists the Recreation Manager in developing program goals.
3. Assists in the planning, coordination, supervision, and evaluation of recreation program activities, special events, and facility management.
4. Directs and coordinates daily operations and maintenance activities for assigned programs.
5. Handles complaints from coaches, participants, and organizations; negotiates to achieve solutions that better the recreation programs and services.
6. Assist in handling participant registrations, recruiting, onboarding, and training volunteers
7. Act as the on-site supervisor for assigned events and programs; point of contact for staff and volunteers, ensure safety procedures are followed, and manage needs throughout the assigned event.
8. Assist in support and customer service duties. Handling reservations and public relations duties, answering phone and visitor inquiries in a timely manner.
9. Assist in developing, implementing, and supervising departmental special events.
10. Assist in preparing, coordinating, and distributing all recreation marketing, including brochures, flyers, and email information.
11. Assist in maintaining records, developing and conduct program evaluations and surveys.
12. Assist in maintaining parks and recreation facilities, including athletic field maintenance, senior center facility set up, and shelter house reservations; ensure safety and maintenance of facilities during assigned times.
13. Responds to citizen inquires.
14. Performs clerical support and customer service duties as needed.
15. Other duties as assigned.

REQUIRED JOB COMPETENCIES

1. Knowledge of the principles, practices, and techniques utilized in planning, organizing, and supervising recreation programs, events, and activities.
2. Ability to work a flexible schedule to include days, evenings, weekends, and some holidays as a supervisor on Duty.
3. High level of organization demonstrating sound judgment, initiative, and independent thinking.
4. Ability to organize and supervise volunteers and contractors.
5. Ability to communicate effectively in oral and written form.
6. Knowledge of current recreation programming trends.
7. Ability to obtain the knowledge of the City and Department’s operating requirements, policies, procedures, and practices; and local, State, and Federal regulations related to department programs and operations.
8. Ability to plan, develop, implement, and evaluate projects and programs.
9. Ability to develop, interpret, and implement regulations, policies, procedures, written instructions, general correspondence, and other department-specific documents.
10. Ability to establish and maintain accurate records of assigned activities and operations.
11. Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
12. Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
13. Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.
14. Ability to think quickly, maintain self-control, and adapt to stressful situations.
15. Ability to adapt and take control of situations, dictating subordinate activities in a responsible manner.
16. Ability to organize, assign, and modify the work assignments of others, and (re)-establish priorities to meet deadlines.
17. Knowledge of current office practices and procedures, and knowledge of the operation of standard office equipment and software.
18. Knowledge of computer software consistent with this position.
19. Ability to communicate clearly, concisely, and effectively in English in both written and verbal form.
20. Ability to prepare and maintain accurate and concise records and reports.
21. Ability to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
22. Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
23. Ability to handle sensitive interpersonal situations calmly and tactfully.
24. Ability to maintain professionalism at all times.
25. Ability to maintain effective working relationships with individuals within and outside the organization.
26. Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations, within the provision of the Freedom of Information Act and other applicable State and Federal statutes and regulations.
27. Ability to work the allocated hours of the position and respond after hours as needed.

PHYSICAL AND WORK ENVIRONMENT

The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee’s supervisor.

• This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle, or feel, and repetitive motions, and occasionally requires walking, stooping, kneeling, crouching, or crawling and reaching with hands and arms.
• Work has standard vision requirements.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
• Hearing is required to perceive information at normal spoken word levels.
• Work requires preparing and analyzing written or computer data and observing general surroundings and activities.

• Work is performed daily both in and outdoors under all weather conditions and includes exposure to inclement weather, noise, vibrations, airborne materials, equipment and machinery, chemicals, and live animals.

• Work is generally in a moderately noisy setting.